MEMORANDUM
Date: February 11, 2010
To: Macintosh Employees
From: Steve Jobs
Subject: How to earn respect: Creating the perfect e-mail
Macintosh Employees:
First of all, use acronyms sparingly. Not everyone knows what acronyms such as BTW, LOL, NVM stand for and this can lead to some miscommunication. Additionally, your e-mail receiver may think you are being lazy by not typing out the phrases. Please take the time to type out phrases and understand that not everyone knows the meaning of certain acronyms. I would hate to see one of your clients think you, and this company, are lazy.
Secondly, do not type in all CAPS. It is perceived as yelling. Colleagues and clients could take what you are saying the wrong way, and may become offended by what you say. Get your point across in a relaxed tone, but use words that make the receiver understand that what you are trying to say is important.
Lastly, make sure you have a good subject line. This guideline may be one of the most important because this can determine if a receiver reads your e-mail or not. For example, instead of sending out an e-mail with a subject line that says "Meeting", make the subject line "Meeting time changed to 7". Additionally, this will make storing e-mails easier and will also make it easier to find an e-mail. Subject lines are an important part to an e-mail, make sure you use a good one.
I hope this helps you all understand the importance of netiquette and I hope you all implement these guidelines. Here are some websites I used to research netiquette, I suggest you all to look at them.
http://email.about.com/od/emailnetiquette/tp/core_netiquette.01.htm
http://ezinearticles.com/?Netiquette-Rules---10-Best-Rules-for-Email-Etiquette&id=785177
http://edition.cnn.com/2000/TECH/computing/07/21/netiquette.tools/
Steve Jobs
CC: Joe Smith
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